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Support

 

Support

Here you will find information about payment methods, shipping, delivery, exchanges and returns. Do you have any other questions, you can contact us via the contact form on this page. After you checked out your goods at the checkout choose PayPal as the payment method. You are automatically transfered to PayPal to sign in with your payment info. On the final page, confirm your payment via PayPal. You will receive immediate confirmation of your purchase from the Aura Jewelry House. The goods are sent by DHL, Fed Ex (or equivalent in your country). Your delivery is notified by e-mail. Normal delivery time of our products is 5-6 weeks. We will notify you if a product is delayed or out of stock. You have the right to cancel the purchase if the delivery time can not be kept.

Exchanges & Returns

If the size does not fit you can replace your product with one of a different size. The product needs to be returned in the same condition, i.e. unused, undamaged and clean. Customers that have used the item to a greater extent than what is necessary to test its features and functionality, are required to replace the loss of value as a result of use. After return, the product is checked if it has been used in a way resulting in a cost depreciation which an equivalent amount will be refunded. Supplied boxes, packaging and accessories items must also be returned in substantially unaltered condition. After this procedure Aura Jewelry House will send you a new product equivalent to the new size requirements you have specified.

Do you have other questions regarding our products or your order?

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